Returns
All returns and exchanges must be submitted/reported to The Vault within 30 days of receiving your merchandise. The 30-day period begins when merchandise is delivered to the recipient's shipping address.
The Vault takes no responsibility for any products shipped back to us without approval or going through the proper return procedure.
To submit a request for a return or exchange customers must send an email inquiry to info@tvfb.shop including your order number in the subject line as well as photos of all products being returned.
All photos submitted must show the item taken out of it’s packaging, showing multiple angles.
Upon a return request being approved, we will provide you with a shipping label that can be used to send your product back.
All returned items and packaging must be in an unused, new condition to receive a refund*.
A 10% restocking fee will be applied to any return lacking original packaging. Additional restocking fee of 10-30% may also be applied upon inspection if any returned product shows signs of use or damage. Any items in an ‘unsellable’ state will not be accepted.
Refunds or Store Credits will be issued in approximately 2 business days upon receiving products.
Refunds can take up to 5 business days to show back in your account after being processed, depending on your bank.
Exchanges
The process for initiating an exchange is identical to that of a return for refund or store credit - (please see return policy above).
If you are requesting an exchange rather a return for refund or store credit please state this in your email and include whatever specific product(s) you’d like to exchange for.
Replacement products are not shipped out until your original return is received and additional payments or refunds are handled if there is a price difference.
The entire exchange process, including shipping time, can take up to 2-4 weeks.
Items cannot be put on hold for an exchange while waiting for the returned items to arrive and we cannot guarantee that they will be available once the return has been processed.
It is because of these reasons that we do recommend setting up a return for refund or store credit and placing an order in the meantime for replacement products.
*Please note that any items damaged upon receipt do not qualify for return. Please reference our Damaged & Defective Items Page.
Extended Holiday Policy
We get it…Christmas present right? Most purchases made during the holidays are usually intended as gifts. The Vault also assumes packages will not be opened until after Christmas Day. Therefore, The Vault has implemented a special Return/Exchange Policy just for the holidays. Any purchase made between November 1st and December 24th is permitted 30 days to report a return/exchange. The 30-day period begins Christmas Day, therefore, the last day to report a return/exchange would be January 25th (PST).