When placing an order at The Vault you agree to the terms and conditions defined within our store policies. We advise you to review our store policies prior to placing an order to acquaint yourself with your rights and obligations as a patron of The Vault Pro Scooters.
Product Availability
Our team makes every effort to keep our site’s inventory updated but due to fluctuating supply we cannot always guarantee availability. If an item results to be out of stock or has an impending arrival date, you will be contacted via email or telephone by one of our representatives. Be advised your card is charged at time of purchase. You are welcomed to contact The Vault Pro Scooters during business hours to check for accurate availability prior to your purchase.
Thevaultproscooters.com permits customers to purchase items that are listed as “out of stock”. This item will be placed on backorder and will ship once it becomes available. Our product(s) return dates are only approximations. Be advised delays may occur.
Pricing
The Vault Pro Scooters strives to always preserve low prices. Be advised prices are subject to change at any time without notice due to dealer/manufacturer updates.
Product Warranty
The Vault, as a retailer, does not warranty the products sold on our. The Vault facilitates customers warranties with the manufacture’s, within the manufactures warranty period. Product warranties may vary by manufacturer. Warranty is normally limited to replacement of defective parts with working parts of equal or greater value. Warranty coverage is offered at the discretion of the product manufacturer. The Vault will facilitate a 15-day manufacturer warranty effective after purchase date. The patron is responsible for any warranty claims made after the 15-day period.
Please be aware that any shipping costs involved with returns will be the responsibility of the purchaser. Shipping costs involved in any returned order are the sole responsibility of the purchaser, and are non-refundable. Any unauthorized returned goods, or refused delivery will be charged a 10% re-stocking fee, as well as any shipping charges involved in the return. We do not accept returns after 15 days from delivery. We ship to the address provided, exactly as it was ordered, after that, the responsibility for the product lies in the hands of the carrier.
Any structural damage due to neglect or abuse will not be covered in any warranty. Natural wear and tear is not covered.
Returns and Exchanges
Please refer to our Returns and Exchanges page.
Damaged or Defected Product
If you have received a damaged or defective item, please visit our Damaged or Defective Items page for our guidelines.