When placing an order at The Vault Fingerboards you agree to the terms and conditions defined within our store policies. We advise you to review our store policies prior to placing an order to acquaint yourself with your rights and obligations as a patron of The Vault Fingerboards.
Store Hours
Warehouse Fulfillment:
Monday - Friday: 11 AM - 7 PM (PST)
Customer Service Department:
Monday - Friday: 9:30 AM - 5:30 PM (PST)
In-Person Storefront:
Monday - Friday: 11 AM - 7 PM (PST)
Saturday: 10 AM - 5 PM (PST)
Sunday: 10 AM - 4 PM (PST)
Product Availability
Our team makes every effort to keep our site’s inventory updated but due to unforeseen circumstances or even human error we cannot always guarantee availability as very rarely there may be a stock discrepancy. If an item results to be out of stock or has an impending arrival date, you will be contacted via email or telephone by one of our representatives. You are welcomed to contact The Vault during business hours to check for accurate availability prior to your purchase.
Pricing
The Vault strives to always preserve low prices. Be advised prices are subject to change at any time without notice due to dealer/manufacturer updates.
Product Warranty
If one of your products has broken during use, has stopped working, or any way appears to be defective please reach out to our customer service team via email. The email address is info@tvfb.shop. For further details on warranty policies see our Warranty Page.Returns and Exchanges
Please refer to our Returns & Exchanges page.
Damaged or Defected Product
If you have received a damaged or defective item, please visit our Damaged or Defective Items page for our guidelines.
Shipping & Handling
Please refer to our Shipping & Handling page.